A clear 14-day first-purchase guarantee.

First subscription payment

You may request a full refund of your first PreflightZIP Pro subscription payment within 14 calendar days of purchase. Email hello@preflightzip.com from the address used at checkout and include your Paddle transaction ID or invoice number.

Renewals

Monthly and annual subscriptions renew automatically until canceled. You may cancel future renewal at any time through the Paddle customer portal. Canceling stops the next charge and normally leaves Pro access available through the end of the paid billing period.

Renewal charges are generally non-refundable after they are processed, except where applicable law requires a refund or where the charge was duplicated, unauthorized, or caused by a confirmed billing error.

Service and access problems

Contact us promptly if a paid subscription cannot open the Pro workspace or a core advertised function is unavailable. We will first try to restore access. If we cannot resolve a confirmed material service failure within a reasonable time, we may issue a full or prorated refund as appropriate.

How refunds are processed

Paddle acts as the merchant of record and processes payments, taxes, cancellations, and approved refunds. Approved refunds are returned to the original payment method. Bank and card processing times may vary. This policy does not limit non-waivable consumer rights under applicable law.

Abuse and product files

We may deny requests involving fraud, repeated refund abuse, or violations of the Product Terms, except where applicable law requires otherwise. PreflightZIP does not receive or retain the product source files processed locally in your browser.